Welcome to VRTU – Virtual Reality Therapy Unit (“VRTU,” “we,” “us” or “our”). VRTU is an easy-to-use, powerful multi-platform VR player.

Our Privacy Policy explains how we collect, use, share and protect information in relation to our software and services (collectively, the “Service”), and your choices about the collection and use of your information.

Our Policy applies to all users and others who access the Service (“Users”). Your use of (or request to use) VRTU or the Service constitutes your acceptance of this Policy. This Policy is effective on and from November 25 2023 (last updated November 25 2023).

1. INFORMATION WE COLLECT OR HAVE ACCESS TO

We may collect or have access to the following types of information.

Information you provide us directly:

Communications between you and VRTU. For example, you may be emailing us for tests or updates, and we may be responding to your emails to provide you with our Service updates or notices. In these cases, we may have your email address.

Contact information you decide to voluntarily provide us under certain circumstances for your benefit. For example, you may be sending us your phone number for us to call to solve your problems in using our Service.

Analytics information:

We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, such as the web pages you visit, add-ons, and other information that assists us in delivering and improving the Service. We collect and use this analytics information with analytics information from other Users in an aggregated manner so that it cannot reasonably be used to identify any particular individual User.

Log file information:

Log file information may be provided to us in either of the following ways: (i) when you use a testing version of our Service, your log file information will be automatically reported to us when you encounter a technical problem in your use, where we will use the log file information to identify, analyse and resolve the problem for you; or (ii) when you use a formal purchased version of our Service and contact us when you meet a technical problem, we may ask you to provide your log file information for us to test and debug, in which case you can decide whether to provide us with the log file information or not.

Device information:

When you use a VR device to access our Service, certain information about your device may be included in the log file information you provide us, such as device type and other hardware information.

2. HOW WE USE YOUR INFORMATION

We use the above information to:

√ Provide and improve our Service (e.g., debug and trouble-shooting)
√ Develop and test new products and features
√ Monitor metrics such as total number of visitors, traffic, and demographic patterns
√ Diagnose or fix technology problems

We will not rent or sell your information to third parties without your consent.

3. HOW WE SHARE YOUR INFORMATION

We may share your information among our affiliates to direct your questions or technical problems to the right team for more satisfactory solution. Other than this and other than to comply with applicable laws, we do not share your information with third parties without your consent.

4. HOW WE STORE YOUR INFORMATION

The information collected through the Service may be stored and processed in countries where VRTU and its affiliates maintain teams and facilities. The information may be in a country or jurisdiction different from your own, which may not have the same data protection laws as your own country or jurisdiction. We use commercially reasonable safeguards to keep the personal information you provide us for the Service secure.

By using the Service and/or contacting us, you consent to the access, use and storage of information as described above and elsewhere in this Privacy Policy.

5. DELETION OF YOUR INFORMATION

We will delete the information you provide to us after we have solved your technical problems, or will otherwise only keep such information to the minimum extent as required to provide and improve our Service to you. You can also contact us (see “How to Contact Us” below) to have your information deleted.

6. RIGHTS YOU HAVE OVER YOUR DATA

If your personal information is collected from you and where applicable laws apply, you will have the right to request for access, rectification, erasure, processing restriction and portability of your personal data, and the right to lodge a complaint with a data protection supervisory authority.

7. CHILDREN’S PRIVACY

In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.

8. OTHER WEBSITES AND SERVICES

We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to access our Service or to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services.

Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-party websites or services or their data & privacy practices.

10. HOW TO CONTACT US

If you have any questions about this Privacy Policy or if you want to request deletion of any personal information you have provided to us, please contact us at hello@vrtu.com.au

11. CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you notice of modifications or updates if required by applicable laws. Your continued use of (or request to use) VRTU or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.